Thank you for shopping at EcoVerdia.
We hope you are happy with your purchase. However, if you are not entirely satisfied, we're here to help.
With Covid-19, we are extending our returns policy to 30 days. Other regular terms and conditions apply.
You have 14 calendar days to request the return of an item from the date you received it. You then have up to 14 days after this point to return the item. To be eligible for a return, your item must be unused and in the same condition that you received it. Your returned item needs to include proof of purchase (printed confirmation email accepted). Please ensure this includes your name and contact information.
We can only accept returns from the person who purchased the item. If you did not purchase the item, please see our exchange policy.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
The refund will be processed within 14 days of EcoVerdia’s receiving of the item. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
At EcoVerdia we operate a 100% Satisfaction Guarantee. For more information on this, please consult our Terms and Conditions page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you wish to exchange an item, please contact us at email@example.com and we will happily organise this.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. We will then exchange it for another product or gift voucher, for the value of the original product. You will be responsible for your own shipping costs.
For defective or damaged products, please contact us at firstname.lastname@example.org to arrange a refund or exchange.
If you have any questions on how to return your item to us, get in touch with us at email@example.com.
Returns policy last updated 21.11.20
We provide FREE standard 1st Class Delivery to UK addresses. Please allow 3-5 business days.
We provide 7-10 days International Shipping.
1 - 3 SnackBags - £5.99
3+ SnackBags - £9.99
Orders over £50 - FREE
We ship to the following countries:
If you would like to arrange shipping to a country not on this list, please contact us at firstname.lastname@example.org
Please note, this information is subject to change. Charges shown in the checkout page are accurate and replace any information provided on this page
By making a purchase on ecoverdia.co.uk, you are agreeing to our Terms and Conditions; you can view these below:
In light of government recommendations, all products and services have been adapted and suited to a Covid-19-responsible approach. Return policies, shipping adjustments and handling measures are managed and adapted in-line with retailer guidelines.
If you have any queries, please don't hesitate to get in touch on our 'Contact Us' page.