Returns Policy

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Thank you for shopping at ​EcoVerdia.​  

We hope you are happy with your purchase. However, if you are not entirely satisfied, we're here to help.  

Covid-19 Update 

With Covid-19, we are extending our returns policy to 30 days. Other regular terms and conditions apply.
 

Returns  

You have ​14 calendar days to request the return of an item from the date you received it. You then have up to 14 days after this point to return the item. To be eligible for a return, your item must be unused and in the same condition that you received it. Your returned item needs to include proof of purchase (printed confirmation email accepted).  Please ensure this includes your name and contact information.  

We can only accept returns from the person who purchased the item. If you did not purchase the item, please see our exchange policy.  

Refunds  

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  

If your return is approved, we will initiate a refund to your original method of payment.  

The refund will be processed within 14 days of EcoVerdia’s receiving of the item. You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

100% Guarantee

At EcoVerdia we operate a 100% Satisfaction Guarantee. For more information on this, please consult our Terms and Conditions page.

Shipping  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-​refundable.  

Exchanges 

If you wish to exchange an item, please contact us at info@ecoverdia.co.uk and we will happily organise this. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. We will then exchange it for another product or gift voucher, for the value of the original product. You will be responsible for your own shipping costs. 

Exceptions 

For defective or damaged products, please contact us at info@ecoverdia.co.uk to arrange a refund or exchange.
 

Contact Us  

If you have any questions on how to return your item to us, get in touch with us at info@ecoverdia.co.uk. 

Returns policy last updated 21.11.20